Terms of Service

Acceptance of Terms

By accessing and using Kwa Sindi Creations Store, you accept and agree to be bound by the terms and provision of this agreement.

Use License

Permission is granted to temporarily access the materials on Kwa Sindi Creations Store for personal, non-commercial transitory viewing only.

Products and Services

All products listed on our website are subject to availability. We reserve the right to discontinue any product or change pricing at any time without notice.

Payment Terms

All payments are processed securely through PayFast. By making a purchase, you agree to provide accurate payment information and authorize us to charge your chosen payment method.

Returns and Refunds

We offer a 7-day return policy for all products. Items must be in original condition and packaging. Refunds will be processed within 5-7 business days after receipt of returned items.

Warranties

All refurbished custom gifts come with a 6-month warranty covering manufacturing defects. Warranty does not cover accidental damage or normal wear and tear.

Limitation of Liability

In no event shall Kwa Sindi Creations Store or its suppliers be liable for any damages arising out of the use or inability to use the materials on our website.

Governing Law

These terms and conditions are governed by and construed in accordance with the laws of South Africa.

Order Cancellation

If an order is cancelled after confirmation, a 20% cancellation fee will be deducted from the total amount to cover processing and handling costs.

Product Condition

All devices listed as "New Excellent Condition" are not brand new. This means the custom gift is pre-owned but well maintained and in excellent working condition.

Storage Policy

We do not guarantee specific storage sizes unless clearly confirmed before purchase. Example: If a customer orders an custom gift 12 expecting 128GB but receives 256GB, the device will still be accepted as correct, and no exchange or complaint will be processed based on storage differences.

Free Accessories

All purchases from custom gift 11 to custom gift 15 Pro Max include:

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Contact Information

For any questions regarding these Terms of Service, please contact us at:

Email: support@catcustom gifts.co.za
Phone: +27 11 123 4567
Address:

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